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Frequently Asked Questions
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How do I take care of my fleece hat?
Following these easy-care directions will keep you Pickled Beets Kids Hat in tip-top shape, many years to come.
- Machine wash fleece garments or other fleece items in cool to lukewarm water.
- Air-dry your fleece.
- Do not use bleach or fabric softeners.
- Do not dry clean.
- For best results, launder fleece garments separately and inside out.
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What is your return policy?
Your complete satisfaction with your purchase is of great importance to us. If your order doesn’t meet your expectations you may return it to us, UNUSED, UNWORN and in its original condition, within 10 days of the shipping date for a refund or exchange.
Shipping and handling charges are non-refundable.
All returns must be accompanied by a copy of your receipt, including the name and address of the purchaser. When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return.
You may want to insure your return; we cannot be responsible for lost or misdirected returns.
If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
All Pickled Beets Kids Hats are individually created by Greta Johnson, an artist, quilter, entrepreneur, wife, daughter, mother, and most importantly—a grandma. They come from a smoke-free, cat-free home. More about Greta
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Will you make custom hats?
Pickled Beets has a line of popular hats, but we're always willing to try new things. If you have a special request for a hat, please contact us and we'll see what we can do together.
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How long will it take to receive my order?
Each hat is handmade as orders are received, and we will do our best to ship your order out within two weeks. (Orders are shipped via US Postal Service, Parcel Post.) Please let us know if you need to receive your order by a specific date and we will try to accommodate.
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Can I have my order shipped to a different address as a gift?
Pickled Beets Kids Hats make great gifts for baby showers, birthdays, baptisms, Christmas—you name it! We would be happy to ship your order to a recipient of your choice, and even include a personalized card. (And we'll be sure not to show the price on the receipt!) Just be sure to include this request with your order.
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What are your online payment options?
We use PayPal for online payments. (PayPal accepts all major credit/debit cards (Visa, MasterCard, American Express, and Discover), eChecks and bank transfers.) We will also accept personal checks, although your order will not be shipped out until your check clears. Please call 920.594.0040 to order/pay by check. Thanks!
We currently ship within the continental United States. If you would like to have your order shipped to Alaska, Hawaii, or internationally, please contact us.
Do you have a question for me? I will do my best to provide an answer. Please call (920) 594-0040, or send an email to greta@pickledbeetskidshats.com.
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